Employment Type: Full-Time
Work Location: Bengaluru
Work Mode: Work From Home (after 7–15 days in-office training)

Syrow is a CSaaS-based Customer Experience Management company catering to clients across the globe.
We are seeking enthusiastic and-focused Customer Relationship Executives for our Domestic Voice Process team.
The ideal candidate will handle inbound customer queries, resolve concerns efficiently, and ensure a high level of customer satisfaction.
This role requires strong communication skills, telephone etiquette, professionalism, and the ability to handle queries with empathy and accuracy.

Key Responsibilities

• Handle inbound customer queries professionally
• Resolve escalated concerns with empathy and efficiency
• Maintain high customer satisfaction through clear communication
• Ensure adherence to policies and service standards

Preferred Candidate Profile

• Experience in Domestic Voice Process preferred
• Excellent communication in English and Hindi (mandatory)
• Freshers with strong communication skills are welcome
• Must have own laptop and stable Wi-Fi connection
• Comfortable with rotational shifts and rotational week-offs

Perks & Benefits

• Attractive salary
• Career growth opportunities in a global environment
• Provident Fund and Health Insurance

Employment Type: Full-Time
Work Location: Bengaluru
Work Mode: Hybrid

Syrow is a CSaaS-based Customer Experience Management company catering to clients across the globe.
We are looking for a detail-oriented and experienced Quality Analyst (BPO) professional to oversee service delivery quality and support training initiatives. The role involves monitoring, evaluating, and improving performance while facilitating training sessions in call centre setup.

Key Responsibilities

Quality Assurance

• Monitor interactions, conduct audits, provide feedback, maintain quality scorecards, and analyze reports of customer service and tele calling teams

Training & Development

• Conduct onboarding and refresher sessions
• Develop materials and assess training impact
• Ensure team readiness

Requirements

• Minimum 6 months of experience as a Quality Analyst in a Customer Support team
• Excellent communication, presentation, and coaching skills
• Proficient in MS Office, BPO QA tools and CRM tools
• Strong analytical and interpersonal abilities

Key Skills

• Quality monitoring, feedback, training design, RCA, reporting, coaching, multitasking

Perks & Benefits

• Attractive salary
• Career growth opportunities in a global environment
• Provident Fund and Health Insurance

Employment Type: Full-Time
Work Location: Bengaluru
Work Mode: Hybrid
Salary: ₹2.4 L – ₹5 L per year

Syrow, a brand of RTPL Group, is a CSaaS-based Customer Experience Management company catering to clients across the globe. Our 24/7 Customer Service helps businesses deliver world-class customer experiences.

We are seeking motivated and results-driven Sales Executives to be the first point of contact in our sales funnel. This high-energy, target-oriented role focuses on identifying, qualifying and nurturing B2B leads through calls, email, LinkedIn and other digital channels, building a strong sales pipeline and converting qualified prospects into signups.

Key Responsibilities

• Identify and research potential B2B clients using online tools and LinkedIn, gathering CXO-level prospect details (name, designation, company, business email and contact number)
• Run outbound outreach through cold calls, emails, WhatsApp and other channels to generate qualified leads
• Qualify inbound and outbound leads using the BANT framework (Budget, Authority, Need, Timeline)
• Schedule discovery calls, meetings and product demos, and meet prospects on-site when required
• Build and maintain strong client relationships
• Collaborate with internal teams to ensure client satisfaction
• Meet or exceed weekly and monthly targets for calls, qualified leads, meetings booked and signups
• Maintain accurate records of interactions, lead details and status in the CRM
• Prepare daily and weekly reports on outreach activity, pipeline status and conversion metrics

Requirements

• Education: Graduate in any discipline
• Experience Required: 1–3 years in field sales, tele-sales, business development or lead generation
• Languages: Excellent verbal and written English and Hindi (mandatory)
• B2B experience selling software products or services is preferred
• Confident and persuasive on the phone, comfortable making 80+ outbound calls per day
• Strong communication and interpersonal skills
• Ability to work independently and in teams
• Familiarity with CRM tools and MS Office or Google Workspace
• Self-motivated, result-oriented, with excellent time management skills

Good to Have

• Experience with LinkedIn Sales Navigator or similar prospecting tools
• Knowledge of sales funnels, email sequences and lead-nurturing techniques

Perks & Benefits

• Attractive salary and performance incentives
• Career growth opportunities in a global environment
• Provident Fund and Health Insurance

Employment Type: Full-Time
Work Location: Bengaluru
Work Mode: Work From Home (after 7–15 days in-office training)

Syrow is a CSaaS-based Customer Experience Management company catering to clients across the globe.
We are looking for enthusiastic and customer-centric Customer Relationship Executives to join our International Voice Process team.
The role involves handling inbound and outbound calls for international customers, ensuring timely resolutions, and maintaining exceptional service quality.
Ideal candidates should possess strong communication skills, professionalism, and the ability to engage effectively with global clients.

Key Responsibilities

• Handle inbound/outbound international calls professionally
• Provide accurate and timely query resolutions
• Maintain global communication standards and empathy
• Ensure excellent customer satisfaction and process quality

Preferred Candidate Profile

• Experience in International Voice Process preferred
• Excellent English communication (spoken & written) mandatory
• Freshers with strong communication skills are welcome
• Must have own laptop/desktop and Wi-Fi connection
• Comfortable with night shifts (U.S./U.K./Australia time zones)

Perks & Benefits

• Attractive salary
• Career growth opportunities in a global environment
• Provident Fund and Health Insurance

Employment Type: Full-Time
Work Location: Bengaluru
Work Mode: In-Office

Syrow is a CSaaS-based Customer Experience Management company catering to clients across the globe.
We are looking for a talented and adaptive Network Administrator to maintain and monitor Syrow’s systems and networks.
Ideal for candidates interested in challenges and emerging technologies.

Key Responsibilities

• Monitor and troubleshoot system/network issues
• Diagnose and repair hardware systems including desktops, laptops, servers etc
• Maintain IT asset logs
• Coordinate with vendors and service providers
• Support installation and troubleshooting of software
• Taking server backups and system maintenance tasks
• Manage multiple tasks efficiently while meeting deadlines

Requirements

• Experience: Minimum 6 months of experience
• Qualification: Diploma / BE / B.Tech / B.Sc. / BCA / MCA
• Hands-on OS and software troubleshooting experience
• Strong knowledge about Linux, Windows, Mac and Mobile operating systems
• Hands-on experience with hardware assembly, upgrades, and troubleshooting
• Knowledge of LAN/WAN, routers, switches, and firewalls maintenance
• Strong multitasking and teamwork abilities
• Independent problem-solving skills

Perks & Benefits

• Attractive salary
• Career growth opportunities in a global environment
• Provident Fund and Health Insurance

Employment Type: Full-Time
Work Location: Bengaluru
Work Mode: Work From Office (WFO)
Experience Required: Minimum 6 months

Job Summary

Syrow is seeking a detail-oriented Workforce Management (WFM) Executive with
strong analytical and data management capabilities. The ideal candidate will have hands-on
experience in WFM or MIS reporting, ensuring accurate data analysis, timely report delivery,
and effective workforce planning to support operational excellence.

Key Responsibilities

• Monitor and manage workforce scheduling, attendance, and adherence.
• Prepare, maintain, and analyze daily, weekly, and monthly MIS/WFM reports.
• Track and report performance metrics, providing actionable insights to improve operational efficiency.
• Collaborate with internal teams for workforce planning, forecasting, and resource allocation.
• Ensure data accuracy, consistency, and timely submission of reports.
• Support process improvements through data-driven recommendations.

Required Qualifications & Skills

• Minimum 1 year of experience in MIS or Workforce Management (preferably in a BPO or service industry).
• Strong proficiency in MS Excel (pivot tables, VLOOKUP, dashboards) and reporting tools.
• Excellent analytical, communication, and coordination skills.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• High level of accuracy, accountability, and attention to detail.

Benefits

• ESI & EPF provided.
• Competitive monthly salary package.
• Opportunity to work in a dynamic and growth-focused environment.

Key Responsibilities

• Minimum 6+ Months of Experience
• Excellent Communication Skills
• Telecalling / Sales Experience
• Laptop with Internet Connection
• Work From Home After Training (after initial training for up to 2 months at office and clearing the certification)